All transaction information passed between our online shop and the Protx VSP Systems is encrypted using 128-bit SSL certificates.
No cardholder information is ever passed unencrypted and any messages sent to your servers from Protx are signed using MD5 hashing to prevent tampering.
You can be completely secure in the knowledge that nothing you pass to the Protx servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
At the time of placing your order please note stock availability, this will affect the delivery time for your order, please see below for details.
In stock - This title is currently in stock and available for next working day despatch if ordered before 3pm (orders place on a Saturday or Sunday will be despatched on the Tuesday).
Low Stock - At this time only a limited number of this item are currently in stock. Following day despatch cannot be guaranteed.
On Order - This item is a current title temporarily out of stock. If you wish to place an order the item will be sent as soon as it comes back into stock.
If you wish to check the status of an order or item please contact customerservices@sustrans.org.uk
Please note that this applies to UK based customers only.
UK - All single map purchases and zero value items will be sent 1st class at £1.50 per order (applies to UK orders only).
All other orders will be sent 2nd class 10% of total order value with a £2.50 minimum.
Europe - 20% of order value with a £3 minimum.
Rest of world - 30% of order value with a £4 minimum.
Please ring 0845 113 0065, weekdays 9.00am - 2.00pm, to arrange for same day despatch or courier delivery. This service is only available in the UK and where the goods are in stock, prices to be confirmed with each order.
If you have received any part of your order either damaged, in poor condition, or incorrect to what was ordered, please email us, with ‘urgent’ in the subject, and stating your order number, to: customerservices@sustrans.org.uk
We will endeavour to replace your order with brand new goods immediately, exchange for a different item, or issue a full refund please see returns and refunds.
Sustrans will accept back and offer a full refund on all goods that have been purchased from us and that are returned in good condition, with no questions asked (excluding postage and packaging).
Sustrans will also accept back all goods that are faulty or that are deemed by you to be not of satisfactory quality, not fit for their purpose or not matching their description offering a full refund (including postage and packaging).
Returned items should be sent to the following address:
Customer Services
Sustrans
2 Cathedral Square
College Green
Bristol
BS1 5DD
If you have any queries regarding your order please contact us directly on 0845 113 0065 or email customerservices@sustrans.org.uk
These guarantees are in addition to your statutory rights, which remain unaffected.
Sustrans is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.
When you purchase items from our on-line shop, or make an on-line donation we need to know your name, address, e-mail, phone number and credit card details.
We gather this information to allow us to process your orders and any donation you may make. The relevant information is then used by us, our agents and sub-contractors to provide you with statements of your account, to inform you of events which may be of interest to you and to communicate with you on any matter relating to the conduct of your account in general.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and we may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send an e-mail message to customerservices@sustrans.org.uk.
"Cookies" are pieces of information that are stored by your browser on your computer's hard drive. The 'help' portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, and how to disable cookies altogether. However, disabling the cookie will prevent the website from functioning correctly. We do not use cookies to identify individuals.
The internet is not a secure medium. However we have put in place various security procedures as set out in this policy. The secure server software used by Sustrans encrypts all your personal information, including credit card details and your name and address.
Sustrans uses the latest secure technology (128 bit SSL encryption) to guarantee your credit card details remain scrambled whenever they pass over the web.
We also keep your information confidential. The internal procedures of Sustrans cover the storage, access and disclosure of your information.
If any of the information that you have provided to Sustrans changes, for example if you change your e-mail address or name, please let us know the correct details by sending an e-mail to customerservices@sustrans.org.uk or by sending a letter to Sustrans, 2 Cathedral Square, College Green, Bristol BS1 5DD.
By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.
Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.
We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments, please email customerservices@sustrans.org.uk
