Sustrans is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.
When you purchase items from our on-line shop, or make an on-line donation we need to know your name, address, e-mail, phone number and credit card details.
We gather this information to allow us to process your orders and any donation you may make. The relevant information is then used by us, our agents and sub-contractors to provide you with statements of your account, to inform you of events which may be of interest to you and to communicate with you on any matter relating to the conduct of your account in general.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and we may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send an e-mail message to customerservices@sustrans.org.uk.
"Cookies" are pieces of information that are stored by your browser on your computer's hard drive. The 'help' portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, and how to disable cookies altogether. However, disabling the cookie will prevent the website from functioning correctly. We do not use cookies to identify individuals.
The internet is not a secure medium. However we have put in place various security procedures as set out in this policy. The secure server software used by Sustrans encrypts all your personal information, including credit card details and your name and address.
Sustrans uses the latest secure technology (128 bit SSL encryption) to guarantee your credit card details remain scrambled whenever they pass over the web.
We also keep your information confidential. The internal procedures of Sustrans cover the storage, access and disclosure of your information.
If any of the information that you have provided to Sustrans changes, for example if you change your e-mail address or name, please let us know the correct details by sending an e-mail to customerservices@sustrans.org.uk or by sending a letter to Sustrans, 2 Cathedral Square, College Green, Bristol BS1 5DD.
By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.
Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.
We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments, please email customerservices@sustrans.org.uk
