Sustrans is committed to ensuring that your privacy is protected in compliance with the Data Protection Act, including ensuring that any personal data collected is used fairly and responsibly, kept accurate and up-to-date and held securely.
Sustrans is named as the Data Controller on the public register of data controllers which is available on the Information Commissioner's website (Registration Number Z7399708).
This policy applies to all the pages hosted on this site – http://www.sustransshop.co.uk
It does not apply to other organisations to which we may link and whose privacy policies may differ.
When you purchase items from our on-line shop, or make an on-line donation we need to know your name, address, e-mail, phone number and credit card details.
We gather this information to allow us to process your orders and any donation you may make. The relevant information is then used by us, our agents and sub-contractors to provide you with statements of your account, to inform you of events which may be of interest to you and to communicate with you on any matter relating to the conduct of your account in general.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and we may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
If you subscribe to our email newsletter, we may notify you of information via post, telephone or email about our activities, events or products we think may be of interest to you, and how you can support us. Sustrans will not share your details with anyone else without your permission or unless ordered by a court of law. In all cases where personal data is recorded, they will be stored securely.
The Sustrans website uses "cookies" to help personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
We use cookies on our website and within the service for a number of reasons including:
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html and http://www.google.com/analytics/support.html
When you are on the Sustrans website and are asked for personal information, your information is for Sustrans’ use only, and will not be shared with third parties unless you specifically authorise us to do so.
The internet is not a secure medium. However we have put in place various security procedures as set out in this policy.
All credit card transactions on our online shop are processed by Sage Pay. Sage Pay is audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. They are also active members of the PCI Security Standards Council (SSC) that defines card industry global regulation.
No cardholder information is ever passed to the Sustrans servers; rather an authorisation code and payment confirmation is received to complete and process orders.
You can be completely secure in the knowledge that nothing you pass to the Sage Pay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
We also keep your information confidential. The internal procedures of Sustrans cover the storage, access and disclosure of your information.
If any of the information that you have provided to Sustrans changes, for example if you change your e-mail address or name, please let us know the correct details by sending an e-mail to customerservices@sustrans.org.uk or by sending a letter to Sustrans Shop, 2 Cathedral Square, College Green, Bristol BS1 5DD.
By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on the Sustrans Shop website, so that you are aware of the information we collect and how we use it at all times. We will also email you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.
The Data Protection Act applies to all personal data held within the European Economic Area (EEA). We will only transfer personal data to an organisation outside the EEA if we have a contract with it which ensures that the standards set out in this policy are maintained.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that Sustrans does not have any control over that other website. Therefore, Sustrans cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
It is our policy not to knowingly send information, or request donations from children. No information should be submitted to or posted to the Sustrans Shop website by children without the prior consent of their parent or legal guardian.
The Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet.
On receipt of proof of identity and a written request, we will provide you with a copy of any information that we hold about you. Please write to:
We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments, please email customerservices@sustrans.org.uk
